Refund policy

 

SHIPPING & RETURNS

Welcome to AEON. Every piece in our collection is carefully curated, inspected, and described as accurately as possible. We specialise in luxury second-hand, vintage, pre-owned, and archival fashion and accessories.

1. PROCESSING & DISPATCH

  • All orders are processed and dispatched within 1–2 business days (Monday–Saturday).

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details.

2. SHIPPING RATES & ESTIMATED DELIVERY TIMES

  • The Netherlands: €6.75 — 1–2 business days

  • Europe (EU Zone): €13.00 — 3–5 business days

  • Europe (Non-EU / UK): €18.50 — 4–7 business days

  • Rest of the World (USA, Canada, and other international destinations): €26.80 — 6–12 business days

FREE SHIPPING: We offer free standard shipping on all orders over €250.

3. CUSTOMS, DUTIES & TAXES

For orders shipped outside the European Union, including the UK, USA, and other international destinations:

  • Import duties, taxes, and customs fees are the responsibility of the customer.

  • These fees are determined by your local customs authority and are non-refundable.

  • AEON is not responsible for delays caused by customs, import procedures, or courier handling.

4. RETURNS POLICY

You have 14 calendar days after receiving your order to request a return.

HOW TO START A RETURN

  1. Contact us at info@aeonofficial.com with your order number and the item you wish to return.

  2. Please do not send your item back before your return request has been approved. Items returned without prior approval may not be accepted.

  3. Once approved, we will provide you with return instructions and the return address.

  4. The item must be shipped back to us within 14 calendar days after approval.

5. RETURN CONDITIONS

To be eligible for a return, the item must be returned in the same condition in which you received it.

Returned items must be:

  • Unworn, unused, unwashed, and unaltered.

  • Free from new damage, stains, odours, perfume, make-up marks, or signs of wear after delivery.

  • Returned with all original tags, AEON tags, security tags, and packaging attached, where applicable.

  • Accompanied by your order confirmation, receipt, or proof of purchase.

You are responsible for handling the item with reasonable care while it is in your possession.

If an item has been handled beyond what is necessary to inspect its fit and condition, resulting in a reduction in value, AEON reserves the right to make a proportionate deduction from your refund, as permitted by law.

6. RETURN SHIPPING

  • Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, incorrect, or not as described.

  • AEON does not provide prepaid return shipping labels.

  • Customers are responsible for arranging and paying for their own return shipment.

  • We strongly recommend using a tracked and insured shipping service.

  • AEON is not responsible for returns that are lost, delayed, damaged, or misdelivered in transit.

  • Please retain your proof of postage.

7. REFUNDS

  • Once your return has been received and inspected, we will notify you whether your refund has been approved.

  • If approved, your refund will be issued to your original payment method.

  • Refunds will not be issued as store credit or gift cards unless explicitly agreed upon.

  • Refunds will be processed within 14 calendar days after we receive the returned item or valid proof of return shipment, whichever occurs first.

  • If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@aeonofficial.com.

8. ORIGINAL SHIPPING COSTS

Where required by applicable consumer law, we will refund the standard original shipping cost of your order.

We are not required to refund:

  • Express, priority, or upgraded shipping costs selected by you.

  • Import duties, customs fees, taxes, or brokerage fees.

  • Return shipping costs.

9. VINTAGE & PRE-OWNED CONDITION

All AEON items are pre-owned, vintage, second-hand, or archival, unless clearly stated otherwise.

Due to their nature, items may show natural signs of previous wear, age, storage, or use, including:

  • Minor marks

  • Slight fading

  • Fabric softening

  • Hardware patina

These characteristics are part of the item’s history and are not considered defects when they have been:

  • Described

  • Photographed

  • Reasonably visible

  • Consistent with the item’s stated age and condition grade

10. DEFECTIVE, DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery.

If your item is defective, damaged, incorrect, or materially not as described, please contact us immediately at info@aeonofficial.com with:

  • Your order number

  • Clear photographs of the issue

We will evaluate each case individually and offer an appropriate solution, which may include:

  • Repair

  • Replacement

  • Full refund

  • Partial refund

11. LEGAL GUARANTEE OF CONFORMITY — EU

For customers in the European Union, second-hand goods purchased from a professional seller are covered by the applicable legal guarantee of conformity.

This guarantee ensures that the item matches its:

  • Description

  • Condition details

  • Photographs at the time of purchase

12. SECURITY TAGS & TAMPERING

Returns may be refused, or a deduction may be made from the refund, if:

  • An AEON security tag has been removed, broken, cut, or tampered with.

  • Original tags have been removed or damaged.

  • The item shows clear signs of wear, washing, or alteration after delivery.

13. NON-RETURNABLE ITEMS & FINAL SALE

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Earrings and pierced jewellery

  • Swimwear or underwear where hygiene seals have been broken or removed

  • Personalised items

  • Gift cards

FINAL SALE ITEMS

Items clearly marked as FINAL SALE on the product page are not eligible for voluntary return or exchange, unless they are:

  • Defective

  • Damaged

  • Incorrectly supplied

  • Otherwise required to be returnable by law

14. EXCHANGES

We do not offer direct exchanges, as many AEON pieces are unique and one-of-a-kind.

The fastest way to purchase a different item is to:

  1. Return your original purchase.

  2. Place a new, separate order.

15. MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract.

To: AEON — info@aeonofficial.com

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following item(s):

Order Number: ________________________

Item(s) Ordered: ________________________

Date Ordered: ________________________

Date Received: ________________________

Customer Name: ________________________

Customer Address: ________________________

Date: ________________________

QUESTIONS BEFORE PURCHASING?

We encourage customers to contact us before purchasing if they have any questions about:

  • Size

  • Fit

  • Condition

  • Measurements

Email: info@aeonofficial.com

We aim to respond within 2 business days.